Refund Policy

Refund Policy
Demand Excellence Marketing
Effective Date: November 5, 2026
1. Overview
Demand Excellence Marketing provides digital data products, business contact datasets, consumer marketing data, data enrichment services, API access, and customized data solutions.
This Refund Policy explains the conditions under which customers may request refunds, replacements, or order corrections.
2. Digital Data Products
Due to the digital nature of our products, orders are generally non-refundable once the purchased data has been successfully delivered or access has been provided.
Before purchasing, customers are encouraged to confirm:
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Data category and industry
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Geographic coverage
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Requested record volume
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Available data fields
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Delivery format
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Pricing and agreed specifications
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3. Eligible Refund Situations
A customer may request a refund or replacement in the following circumstances:
A. Non-delivery
If payment has been successfully received but the purchased product has not been delivered within the agreed delivery timeline, the customer may request an investigation and, where appropriate, a refund.
B. Duplicate Payment
If the same order is charged more than once due to a payment processing issue, the duplicate payment may be refunded.
C. Incorrect Delivery
If the delivered product materially differs from the written order specifications, we will investigate and may offer a corrected delivery, replacement, or appropriate refund.
D. Technical Issues
If an API subscription or digital product cannot be accessed due to a verified technical issue attributable to our service, we will make reasonable efforts to resolve the issue. Where appropriate, a refund or service credit may be considered.
4. Non-Refundable Situations
Refunds are generally not available for:
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Successfully delivered digital data products.
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Customer dissatisfaction with campaign performance or conversion rates.
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Changes in marketing strategy after delivery.
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Incorrect customer-provided requirements.
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Customer failure to use or download a delivered product.
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Data that has changed after delivery due to normal information updates.
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Unauthorized redistribution or misuse of delivered data by the customer.
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Custom research or work already completed in accordance with agreed specifications.
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These exclusions do not apply where a refund is required by applicable law.
5. Custom Orders
Custom datasets, research projects, enrichment services, and bulk orders may have specific refund and cancellation conditions agreed upon before work begins.
Once custom work has started, refunds may be limited to the undelivered portion of the service, subject to the applicable agreement and law.
6. How to Request a Refund
Customers must contact our support team with:
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Order number or invoice number
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Registered email address
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Payment reference
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Description of the issue
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Supporting screenshots or documents, if applicable
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Refund Request Email: info@demandexcellence.net
Subject: Refund Request – Order Number
7. Review and Processing
We will review refund requests and may request additional information.
Approved refunds will generally be initiated within 7–14 business days after approval. The actual time for the amount to appear in the customer's account depends on the payment provider and financial institution.
8. Chargebacks and Payment Disputes
Customers are encouraged to contact us before initiating a payment dispute so that we can investigate and attempt to resolve the issue.
Nothing in this section restricts a customer's statutory payment dispute or consumer protection rights.
9. Policy Updates
We reserve the right to update this Refund Policy periodically. The latest version will be published on our website.
10. Contact Information
Demand Excellence Marketing
Email: info@demandexcellence.net
Sales: sales@demandexcellence.net
Website: demandexcellence.net
Phone: +1 505 370 3929